11 Soft Skills

1. Communication

  • Listen without interrupting
  • Speak with a positive tone
  • Pay attention to your body language

2. Persuasion

  • Identify what other people care about
  • Create stories that resonate with them
  • Communicate those stories with brevity and emotion

3. Negotiation

  • Listen carefully
  • Understand what the other side wants
  • Know your worth
  • Then propose a solution that benefits both sides

4. Relationship building

  • Help others unconditionally
  • Look for common interests
  • Always add value before asking for something in return

5. Empathy

  • Take a genuine interest in other people
  • Look at things from their perspective
  • Acknowledge their feelings
  • Never judge and always be supportive
  • Be generous with your time and attention

6. Positive attitude

  • Never gossip
  • Never complain
  • Criticize sparingly
  • Always speak well of others

7. Teamwork

  • Avoid claiming all the credit
  • Celebrate other people’s win
  • Praise teammates publicly and praise them generously

8. Conflict resolution

  • Avoid arguments and accusations
  • Focus on solutions over problems
  • Apologize unconditionally when it’s your fault

9. Emotional intelligence

  • Never act impulsively
  • Take a step back when you’re upset
  • Understand what you’re feeling
  • Understand the consequences of your actions
  • Then proceed accordingly

10. Time management

  • Learn to prioritize
  • Learn to delegate
  • Learn to say no

11. Work ethic

  • Take responsibility for your work
  • Always show up and deliver on time
  • Always keep your commitments
  • Never deflect blame onto others

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